Lines Suspended Despite Account Being Up to Date

Telkom has incorrectly calculated my billing after a replacement, resulting in my lines being suspended even though my account is fully paid and up to date. Telkom has confirmed there are no outstanding payments, yet they cannot explain or identify the billing error.

There have been no account changes in the past 3–4 months, and I am being penalised for an internal issue that Telkom cannot resolve. I expect immediate restoration of my lines and a proper investigation into the billing problem.