Lines suspended

I have spoken to 16 call center agents since last week before Christmas and some hang up the calls some put me on mute some even put me on hold for over 30min due to my lines being suspended for a short fall of R98. 00

The shortfall was paid I was advised to wait for 24- 48 working hours it's over a week and my lines are still not active. The team leaders and agents copied on the mail had promised to get back to me regarding the incident logged which is on the subject line, I was promised that my line should be back on yesterday the 29 December before end of day and it was still off I call again zanele advised that Tshepo Mochwari her team leader will log an escalation and should call by 12.30 the lines should be on. My lines where still off. I called again spoke to Blessing Khoza team leader who only sent an email and never responded at 2pm to 3pm,,, then later Nkanyiso he promised me that his manager menzi magubane who had left for the day is at home and will call me back at 4pm or email me regarding this matter Its 8:51 pm I still have not received any assistance from team leaders and agents who all happen to have left for the day yet I have been speaking to some of them earlier this morning. When a line is suspended it takes 24-48 working hours to be restored on a normal incident unfortunately due to lack of support from the team leaders and agents line is still suspended.incident number ***