Lines suspended

Telkom debited my account via NUDEBT (TELK***) for R1550 (15/06/2015) & R3173 (18/06/2015). The first payment was allocated to my account and reflected relatively early. The second payment was transferred/handed over to Telkom by NUDEBT on the 26/06/2015 ( I confirmed this with NUDEBT) but for some reason some one in the billing department has not allocated the payment to my account and my lines remain suspended despite payment. I sent bank statements and spoke to 2 team leaders (Thato & Brenda) who both contend that they emailed the billing department with instructions to update the account and unblock my lines but alas! Nothing has been done for an entire week.<br> <br> NUDEBT deducts only the total cost of devices but not line usage, therefore the debit order is always short by the amount I have accumulated as expenditure during the month. I am more than happy to pay my bills, If paying cash helps me avoid your call center and beaurocratric system then I will line up in the bank and send the payment receipts to the billing department.<br> <br> Absolute incompetence. You are not providing a free service<br> <br> Sort it out Urgently