BvdW
Braam van der Walt

1 reviews | Active since Dec 2010

07 Mar 2016, 09:21

LINES STILL OUT SINCE 15 FEBRUARY 2016

Our business internet is still off since 15 February and no one at Telkom gives a damn. We were told last week Tuesday that it would be repaired by the 2nd of March. The person at Telkom Call Centre actually told me that Tuesday's call would be my last call to Telkom as everything will be sorted by Wednesday. On Thursday I had to call again, as surprise surprise it was not sorted. The shocking reality is that I will receive a reply from Telkom similar to this: \We apologise for the inconvenience. We will assign someone to the problem soonest.\" Unfortunately this does not work for me anymore. We are a business. It is highly unfprofessional to run a company without internet access."

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Replies (1)
Telkom
Telkom's reply07 Mar 2016, 11:59
Official
Hello braamvan,

Unfortunately the fault has been caused by theft of the cables.
Our technicians are currently attending to the query.
We have sent a escalation to the project manager for a possible estimated time of repair and will be in contact with further progress.

Regards
Noleen
Telkom Social Media Team.