Lines not moved as promised

In Feb we logged a request with our Herm**** Branch for our lines to be moved on the 27/2/15, they then confirmed that it was in order, and so came the 27/2/15. No Sorry we can only move your lines on the 3rd of March 15. This morning the technician came and moved only our telephone line, when asked when he will be moving the adsl line, he said that it was not on his log for the day, and said it would be best for us to enquire with the Telkom office. When visiting the Telkom Office, I asked when we can expect it being moved, and was told that they don't know, and that I should wait for an sms to inform me thereof. This is truly unacceptable, but like before Telkom has yet again let another South African Company down. Thank you Telkom for ensuring that we can not do anything at work today, you are Super - NOT!!!