Lines not installed in a reasonable period

I have been waiting for over a month for Telkom to move my landline and adsl to my new residence.<br> <br> I have repeatedly tried to obtain an update via the call centre but have been dropped every single time.<br> <br> The Telkom office in Tygervalley is also unable to assist as they claim to now be a pure sales office without any access to order numbers etc.<br> <br> Given Telkom's spend on advertising etc to acquire and retain clients, I am surprised by the lack of communication provided to a paying customer.<br> <br> The only thing unlimited about this Summer seems to be Telkom's timelines in delivering.