Lines faulty in Parow, Western Cape after weeks!!

I have reported multiple faults to my telephone service only to be told there's a general fault in the area. I dont see how this can be true as my neighbour's have working telephone and DSL lines. When I contact the call centre I am met with the same rhetoric reply a tech will call u, which never happens or we will escalate it for u which means they will ignore me further, it appears. One doesn't get any real feedback/ ETR so u can plan accordingly. Well, Telkom, u are forcing me to shop around for other options. I will surely be cancelling the service if I do not hear from u or it is not repaired timeously. Fault ID's are 650CWK011215 & 110CWK130216