Lines down with continuous bad service

<p>On the 14 June 16 I logged a query because our landlines isn't working, was told the 15th someone will come out. On the morning of the 17th I called back to find out and was told that someone is definitely coming. Afternoon of the 17th I called again to find out and was told they working remotely. Today I called again and was given another ******* story. My retired parents and 5 years old son are home during the day and I can't have it that the landlines is not working. What is going on with telkom </p>