Lines down the day after we refused an upgrade

<p>TELKOM phoned us with regards to infrastructure upgrade and we declined. Not even two hours after that , our busines lines went dead ( *** ) We logged the called ( ref 321CRK160516) and were told there is a back log with regards to repairs and maintenance and we can not be told when the error will be repaired. </p> <p> </p> <p>Four days later and still down ... </p>