Lines down since 11/8/2015

Hi<br> <br> We lodged a complaint on 11/8/2015 at Telkom 10217 *** service ID *** we were told that it takes 2 days to get a technician on this problem. We phoned again on the 13/8/2015 and was told that the call was escalated (Ref 725222) but no technician was assigned yet. On 17/8/2015 we were told that the technician will be here just after 14h00 we are still waiting. When I phoned 18/8/2015 I was told that we dont have a technician yet on this case due to work load and that a lot of technicians where laid off and therefore dont have enough hands on deck to assist with the faults. I feel that this is not our fault as customers and that Telkom need to start valueing the clients they do have because there are lots of businesses that offers what they offer and will be happy to assist us.