Lines down, call centre unable to give correct information, TOTAL INEFFICIENCY!!!!!

I have a business in Linden Ext and our telephone and adsl line has been down since Monday 29th Jan at 10.30am. Called Telkom Business on 3 occasions and got 3 different responses as to when service will be restored. No one knows anything!!!! This is typical of the ineptitude, gross ineffieciency, and total lack of concern for their consumers. A similar thing happened last year when our service was down for nearly 4 days and when I called the billing department to pass a credit, I never received one. I know I will not receive a credit again as one department is not better than the next. SURPRISE, SURPRISE!!!!! :(:(:(:(:(:(:(:(