Lines down and Telkom too busy to fix it

My land line and ADSL has been down since 22 November 2015. Lodged electronic complaint on 23 rd and on twice since, eventually getting through to customer services on 10210 only to be told that i must be patient beause they are very busy and will get around to fixing it. Before I even spoke to the agent i received an series of customer satisfaction questions sms's asking whether I wpild recommend them and to rate the agent that I had not even spoken to yet etc. I need my lines sorted out urgently Telkom. Your service or lack of it is a disgrace.