Lines down again

After having no lines for 3 weeks in November and finally having a working line on the 3rd December, 24 hours later on the 4th December the line went dead again. I reported my line and got my reference number 158ATK041215. Then we started to hear that it was the whole area again? The date reported was the 5th December for the area outage (Reference 72470). No one is telling us what the issue is but I can tell you that every time Telkom replace the copper cables they will get ******. There are people watching as the lines are being replaced, and within a short period of time the lines are ******. I would like feedback on what the issue is this time with the lines being down? We cannot continue to have only a week's service out of every month, its becoming a massive issue and I am sure its starting to cost Telkom as you having to replace the copper every 3 weeks!