Lines down 15 days and no clear updates

I sat in a conference with the Telkom product team and I wish I could have told them what I think at this point. I cannot explain the frustration that exists due to simple things you can fix by automating some flipping emails and sms and empowering your customers a bit more. You are spending however many thousands updating your website, but how about rather communicating with your customers properly.<br> <br> Half of Green Point is sitting without internet for over 15 days, with NO updates from Telkom. Your fault logging info is out of date, and when we ask what is going on we are told no ETA. I have finally discovered that you are replacing 800PR cables. How about you tell us at what rate you are replacing these per day so we can intelligently work out how long this will take? An entire suburb is actually waiting for this response. How hard can it be to get this info from your technical team or are they not aware of their own workloads and pace of work. <br> <br> It is not acceptable to disconnect ppl and not even provide any sort of resolution status. Why must you wait until customers are this upset to do something about it. Please answer this properly with some real information that is useful.