Lines dead, losing business, no help

My lines (telephone and internet) have been dead for almost 2 weeks now. I have already logged a complaint on via the internet (ref: Fault 271CWK031215). Without a telephone line or internet my business has suffered over this two weeks. I am losing money, yet telkom still gets their monthly subscription payment from me on time. I am so fed up with this poor service. Had telkom not had a monopoly on fixed line internet in my area i would have changed service providers a long time ago.