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Vanessa N

1 reviews | Active since Jul 2016

16 Aug 2017, 11:29

LINES CANCELLED BUT STILL BEING CHARGED SINCE MAY2017

ACC. NO: ********** 41810 ********** 408 ACC. NO. ********** 41826 ********** 329 With regards to the above 2 accounts. Both these lines were cancelled on the 02/05/2017. I have sent 5 emails to different people all the time and it seems like no one can assist me. I am receiving invoices and now Telkom has handed the above 2 accounts to legal. I went into Telkom and they have yet again given me a different person to email which i refuse to do as i do not sit around handling unnecessary queries like this. Please get you peoples act together and pass the necessary credits on the above 2 lines and forward me the balance outstanding for payment. Lines were cancelled on 2 May 2017 and i am still being billed. It seems like no body knows what is going on within your organisation. Please call me on ********** and once credits are issued, kindly send me the updated statements to settle account. Email to me at ********** I AWAIT YOUR URGENT RESPONCE TO THIS MATTER AS WE ARE TIRED OF CALLING YOUR ORGANISATION WITH NO RESULTS ON THIS QUERY.

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Vanessa N's update19 Nov 2018, 10:23
Reviewer Update
To whom it may concern Can someone please contact Mr. Sherwin Kallasur on ********** 343 with regards to the same matter not yet resolved. ACC NO: ********** 41710 Telkom has now listed Sherwin Kallasur and they are unable to install fibre optic due to the incompetence from your offices. We have visited your offices more than 10 times and forwarded all the relevant docs and we are now 20 months away and query has still not been resolved. PLEASE CAN SOMEONE ASSIST URGENTLY. WE NEED CLOSURE ON THIS MATTER TODAY. SO PLEASE CONTACT MR. S KALLASUR URGENTLY. THANK YOU.