Lines are not cancelled

<p>A letter of cancellation was send to Telkom on the 24th of October. I received a call back from Telkom on the 1st of November and they assured me that the line and adsl was cancelled, and I was able to keep my email addresses. Unfortunately they cancelled the email addresses, and this issue was resolved on the 7th of November. I haven’t been able to use the line or the Adsl since the 27th of October, when a fault was lodged. The line/adsl is still not working and now according to your call centre, still not cancelled, it has been almost 2 months since I sent the letter. Now we are paying for a telephone line and adsl that is not working.</p>