Lines are down
<p>I honestly don't even want to give Telkom a single star. Our household is on its 3rd week of on phones or Internet. What are we paying for? Vodacom data is ridiculously priced and on top of it all we are paying for a service we are not getting.</p> <p> </p> <p>Honestly cable theft is one thing, but 3 weeks.... surely as a huge company they should have a back up plan.</p> <p> </p> <p>Please note I am writing this on behalf of my whole household.</p>
Hi genali-claire-steenkamp,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi genali-claire-steenkamp,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Good day genali-claire-steenkamp,
We would like to assist and advise on the affected service number. Please provide us with the Telkom number and fault reference number.
Thank you
Regards
Rafeeqah
Best regards,
Good day genali-claire-steenkamp,
We would like to assist and advise on the affected service number. Please provide us with the Telkom number and fault reference number.
Thank you
Regards
Rafeeqah
Best regards,
AI ********** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ********** 977
AI ********** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ********** 977
Hi,
would you please send the details via private message as the numbers are 'stared out' if posted publicly.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
would you please send the details via private message as the numbers are 'stared out' if posted publicly.
Regards
Garreth
Telkom Social Media Team
Best regards,
AI ********** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ********** 977
AI ********** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ********** 977
AI*** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ***
AI*** - this is the reference number I recieved from your first response via Hellopeter.
The landline number is ***
I'm on week 4 now with no landline or Internet. This is so frustrating. I have no words. I can not be charged this month for no service of any kind.
I'm on week 4 now with no landline or Internet. This is so frustrating. I have no words. I can not be charged this month for no service of any kind.
Hi genali-claire-steenkamp:
We so sorry for the delay. Yes unfortunately cables were ****** in your area and normally these type of faults take a bit of time to resolve.
This is what you can do for now.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Regards
Tumelo
Best regards,
Hi genali-claire-steenkamp:
We so sorry for the delay. Yes unfortunately cables were ****** in your area and normally these type of faults take a bit of time to resolve.
This is what you can do for now.
Visit any Telkom shop with your id book and proof of residence and ask for a Telkom Internet Integrated Sim Card. With this sim card you will be able to connect to Telkoms 3G/LTE network and use your normal TI monthly allocated data till your service is restored.
Regards
Tumelo
Best regards,
We have got one already, it is useless. Our full household cannot access it and the signal is goes up and down. On weekends ito terrible to connect and in the evenings it's just as painful. Quiet honestly, how would you feel if this was happening to you? I doubt you would be understanding for a month! This is a problem for my family too and there is business that needs to be done and it gets put on hold, all because our service provider (which we have been paying for years) has some cables ****** and doesn't have any backup plan and leaves you customers annoyed for over a month.... mmmmm I wonder if we should move to another service provider to avoid all this! We are honestly fed up... this is disgusting!
We have had other friends that had the same problem, but it only lasted a week! Obviously we fall under the "middle" class and cannot be more important than those in more "classy" areas!
We have got one already, it is useless. Our full household cannot access it and the signal is goes up and down. On weekends ito terrible to connect and in the evenings it's just as painful. Quiet honestly, how would you feel if this was happening to you? I doubt you would be understanding for a month! This is a problem for my family too and there is business that needs to be done and it gets put on hold, all because our service provider (which we have been paying for years) has some cables ****** and doesn't have any backup plan and leaves you customers annoyed for over a month.... mmmmm I wonder if we should move to another service provider to avoid all this! We are honestly fed up... this is disgusting!
We have had other friends that had the same problem, but it only lasted a week! Obviously we fall under the "middle" class and cannot be more important than those in more "classy" areas!
I suggest you give my husband a call - ***... Christopher Steenkamp. You need to get this fixed!
I suggest you give my husband a call - ***... Christopher Steenkamp. You need to get this fixed!