Line wrongfully suspended for 3 Months - account up-to-date
<p>Acc: ********** 15</p> <p>I am very disappointed and disgusted with the treatment I'm receiving from Telkom last year in November I phoned Telkom to change the banking details for the debit order as I was switching banks. This was not done even after I received confirmation by email from the Telkom agent. My line was wrongfully suspended for nonpayment as a result. I called the call centre and was advised to make payment at ASBA bank using the account number as the reference. I comp**** and phoned again 2 days later to check if payment was reflecting, I was advised that payment was reflecting and the line was going to be reactivated in a day or two, it's now three moths later, I'm stuck with a phone that won't make/receive calls. I've lost out on opportunities, I'm paying R650 every month and my account is up-to-date, I call the call centre almost every day, I speak to different people, received emails from this agents...</p> <p>Good Day</p> <p> </p> <p>Please be advised that your query was escalated to my manager and a follow up will be done. Once the line is active you'll be the first to know</p> <p> </p> <p>Thank you</p> <p>Regards</p> <p>X. Mnguni</p> <p> </p> <p>Londiwe Petronel Ntshangase (LP)<br />to me<br /> <br />13 Feb <br />Good Evening</p> <p> </p> <p>please do inform me weather your line was re instated</p> <p> </p> <p>...to list just a few, all promising that this will be resolved in 48 hours. This is really unfair on me. Telkom is taking my money every month and not living up to the promise.</p> <p> </p> <p>Really Disappointing!</p> <p> </p>