Line upgrade from 2MB to 4MB

08/02/2016 - Called by Telkom offering an upgrade of line from 2MB to 4MB<br> 22/02/2016 - Phoned for an update as upgrade was promised within 7 working days. Told that the upgrade only logged on 16/02/2016<br> 14/03/2016 - Fault logged by help desk as they can see line is not 4MB (222cwk140316)<br> 22/03/2016 - Received an SMS stating cannot upgrade line to 4MB as we are too far from the exchange (4 KM)<br> <br> Have now been told must contact Telkom accounts to downgrade the line to 2MB as we are being billed for 4MB even though we never received the service.<br> <br> 1 - How can Telkom sell a service when they know that the line called cannot be upgraded (surely they know this up front)?<br> 2 - How can Telkom bill for a service that has never been implemented and why must I contact their accounts department to downgrade when they never upgraded?<br> <br> Shocking service<br>