Line Upgrade

On the 1st of October 2017 I have app**** to have my landline upgraded to a 4 Mbps with uncapped ADSL. In store the staff of Telkom told me it would take up to 24 Hour? (More like 24 Months if you ask me?) I waited and had no response. I phoned the Telkom line only to hear more promises. Phoned about 10 times holding for hours and again no response, if there where response it was more promises. I went back to the nearest Telkom again to ask what is going on more than 2 months already passed. The staff told me my order was lost? Lost? The staff helping me said they will follow up what is going on and phone me before the end of the day. As you can guess, no phone call. Again phoning the Telkom line. I get another promise it will be all fixed by 8 December 2017. It is 11 December 2017 - No Wi-Fi, No Upgrade, But me paying for the service that I am not receiving is well working. Not a proud customer at all.