line transfer still not completed

It has now been three weeks. On two occasions the outsourced company has been here to finalize the line transfer. Yet here i am sitting again this morning waiting for them after being promised that they would be here at 08:00. It is now 09:45. I have a contact no which was ansewred this morning, yet when i phone now my call is no longer ansewred. Does Telkom understand that some of us have jobs and cant constanly take time off to accomodate their pathetic scheduling? Is there someone at Telkom who can sort this out? Why did they not just finish last week Friday? The excuse..... a meeting, at four on a Friday afternoon? Is Telkom going to pay for my time and clients lost? Why cant they just work on allocated appointment times, and finish a job?