Line transfer not submitted

I submitted a line transfer and business line application at Telkom Shop - Walmer Park on 5 November 2015 for a line to be transferred to my name and converted to business on 11 November 2015. The ADSL service currently on line was also to be cancelled.<br> <br> The person attending to me took the forms and told me that it will be submitted to head office.<br> <br> I now contacted the call centre to query whether the line was transferred and also why the ADSL service is still working and they informed me that no transfer is loaded onto the system.<br> <br> This is seriously affecting my business as I need other business services to be activated on the line which cannot be done now.