Line Transfer not happening

We app**** for our services to be transferred on 4/11/14. Telkom arrived 5/12/14 and haven't seen them again. 10210 is a joke, held on for over an hour on numerous occassions but no one answers. Went to Menlyn and given reasons: no lines, no cables, cables ******, high copper theft in area and can't tell me what is happening. Silverton Telkom said order already in I must go phone 10210 which never gets answered. We tried LTE which is n't suitable for us. App**** on line and mislaid first ref number. New reference no ***9/1/15. On 29/1/15 were told there is infrastructure available. We live in a complex so surely there is a box for phone lines as other units have telkom phones? Have escalated complaint more than once & nothing happens. Can someone at Telkom please let us know what is going on via sms, email or phone as we are sick of trying to phone 10210 and sitting in queues to be told nothing.