Line transfer - No service

On Saturday 5 December 2015, I requested a line transfer to my new home using Telkoms website [URL Removed] , as you cannot request this at a Telkom store any more. On 7 December I received a sms confirming about my request with a reference number ***. On 10 December I received a call at 07:33am from Telkom confirming a date for a technician on 14 December. He told me it was booked and I must wait for a technician to phone me. <br> <br> Monday came and went, still no technician came out or phoned me. When trying to follow up on the matter, no one could help me and the technician numbers they gave me, no one ever answered or came back. It has been a week and I still dont know have a form of confirmation, communication or an installation date! Now im paying for a service that i cant even use! Even though I know the previous owner living here had a Telkom line. Why am I waiting forever on any feedback.