Line transfer fail

We left the country in the last quarter of 2015 and at the time app**** to transfer our telkom line to the new tenants in the house we had rented. As far as we were aware it all went through but it turns out the line is still in my name 4 years later and there is now R1614.28 owing on this.

This is extreme incompetence on Telkom's part as we went through the process as required to have the line transferred.