Line Transfer Disaster

<p>On 28 November 2016 at 10:42AM I sent a cancellation form with transfer details and my ID to ********** requesting that my Telkom service be moved to my new address.</p> <p> </p> <p>On 6 January 2017 at 12:16 I sent the same forms to ********** after speaking to a call center agent that was unable to confirm wether the request was received and I requested proof of cancellation of the old line. By this time my new line was active, but only the voice service. The ADSL is not working yet.</p> <p> </p> <p>On 11 January 2017 I received a SMS stating that my ADSL has been activated with ref. ********** 80, but my ADSL was still not working.</p> <p> </p> <p>On 12 January 2017 I called technical support due to my ADSL still not working and they advised me that my line is only a voice service and transferred me to sales. Sales then told me the ADSL activation needs to be completed and I was on hold waiting for them to activate it. They then advised me that the internet will work, it didn't. I called support again and they told me that my line is still only a voice service, transferred me back to sales again. Sales then told me that the ADSL is still active at my old address and it is not working at the new address yet.</p> <p> </p> <p>On 13 January 2017 I went into a Telkom store and they have advised me that the ADSL is active on my new line and they have made sure that my old number gets cancelled. My internet is still not working. The line is not syncronising. I have tested with a different router. PLEASE ASSIST!</p> <p> </p> <p>Old Number ********** 608 (NEEDS TO BE CANCELLED COMPLETELY)</p> <p> </p> <p>TRANSFERRED TO</p> <p> </p> <p>New Number ********** 859 (ADSL NEEDS TO WORK ON THIS NUMBER, BUT IT IS NOT WORKING)</p>