Line transfer

Hey,<br> <br> I have put in for a line transfer over a month ago, but still got no feedback.response or indication to when like will be active at my new premises. This is for residential ADSL line. I work from home many nights and it has been very difficult. ca I please get some feedback as to when my line will be activated. Also, Will i get discount for the month my line has not been active as i have still been paying my account even though its not been active. I phone the number that I was smsed when i first requested the transfer and all the lady ever says is I will get an sms when they have an appointment.