Line Transfer

Since January, we have been trying to get our line transfered, address changed, etc. After dozens of calsl & hours on the phone, we had been told to complete forms to allow for transfer as the line is a business line. Instead we were sent a cancellation letter. Then we were told that we need to pay an outstanding amount, in order for the transfer to take effect. We comp****, still no transfer. Then we went to Telkom office based on the corner of Fox Street & Sauer Street in Johannesburg, where we logged a transfer, to date still no response from Telkom, as to the transfer of the line. We have lost alot of business, due to all this confusion left with us by Telkom. We would like to cancel this line - *** with immediate effect. We have tried to cancel too, which has proven to be a problem, we were told by staff at the office in Johannesburg, that they are unable to assist with the cancellation, & that we have to contact the call centre ourselves. This line needs to be cancelled asap, a we will not pay another subscription, for a service not being used.<br> <br> E-mail log Re. transfer: 12/02/2015<br> Transfer ***<br> Cancellation Reference: Ref No. A***1