Line to be placed in holding pool

So from day 1 i've been directed to 4 different departments, finally got to an agent who first sent provided me with the incorrect form to fill out and then another agent who gave me the correct form to fill out. I've logged a request to place my line in the holding pool so that i can migrate the line to another ISP. 2 and half weeks went passed and finally got an acknowledgement however, the agent has not been able to get hold of me and i will be contacted in 24 hours. 20 phone calls later, being directed between sales and cancellations, no one seems to understand who the correct department is to speak to. I've been transferred to billing, to sales, to billing, to sales, to retentions for pretty much 2 days straight. The agents sent numerous emails to the person who tried to phone me. I've tried contacting telkom on social media, i've tried the online help facility, i've phoned in and spent hours on the phone to no avail. 2 days later no feedback, agents with a shocking attitudes and one MASSIVE UNHAPPY CUSTOMER. Yes i understand it takes 21 working days but just to get hold of the person who tried contacting me has been an disaster. I'M FED UP, TIRED AND SO ANGRY WITH THIS PATHETIC service. ALL I WANT IS 1 MIN OF YOUR TIME TO TELL ME WHAT YOU WANTED TO SPEAK TO ME ABOUT!!!!!!!!!!!!!!!!