LINE TERMINATED WITHOUT ANY COMMUNICATION FROM TELKOM

My business line has been inactive for more than a month. It started long before the current crisis and I've been either misled or misinformed. The last feedback - the cables have been ****** and not replaced - you need to find an alternative. In the meantime clients attempt to phone and the impression is created we are not available or unprofessional as the line goes to voicemail with no reply. How can this be allowed? No feedback, endless lies and even replies that the fault has been attended to? The network that makes business work? NO - the network that lets business down and then lies about it AND continues to debit the business account.