Line Suspension - no assistance to rectify ASAP

I had my line suspended by Telkom Mobile because my debit order had bounced. I have paid the full amount due directly into the ABSA bank account and called the call center to assist in opening my lines. Nobody is able to assist. First I was told that it would take 7 to 14 days to rectify and when I asked to speak to a manager, the call center rep said she would call back immediately but actually did not. My husband and I called again and got a hold of the manager named Nokthula who then told us it will take 48 hours for the money to reflect and then only can she escalate it. She said that it was something that lies with the billings department and she cannot asisst us further. All in all, I have been a loyal client to Telkom Mobile for almost 2 years and I must have paid over R30 000 in money to you but today I have no access to my phone lines. I cannot make a call, receive a call or even sms. This is unnacceptable Telkom! I have a baby and if there is an emergency at creche, how will the school contact me? If I meet with an accident or if I need emergency services how will I get help?It is WRONG and HORRIBLE that I cannot have my service even when I have paid.