Line Suspension

I have a contract with Telkom so i upgraded on the first week of April, on the 15th April my line was suspended. I called telkom and was told because of the upgrade ive exceeded my limit ao i owe them R704 which i immediately paid😡😡😡😡to date my line is still suspended, they keep on telling me that its not reflecting on their sysytem

I went to a Telkom outlet and i was not assisted they told me to wait 24hours. They can see in the system that i dont owe them a cent but cannot tell me why my line is suspended. The agents keep on saying IAM SORRY😡😡😡😡 but cannot help me. Today i demanded to soeak to someone who is senior was told they’re are going to call me back today i have not received a call .

Ive been without network for full 8 days. What is making ne even more angry is that thet are making me a fool lying about their systems being down and when someone listens to my query they cannot help. I called to cancel the contract i was out on hold for 15 minutes😡😡😡😡.

They dont care about their clients, their service sucks. They are quick to suspend fir no reason but when they have to open lines its a hassle.