1 reviews | Active since Nov 2016
Line suspension
<p>I did an update ( change ) on my banking details , did make 3x cash payments but my line are still suspended . After multiple calls to the call centre and 15 days my line is still suspended , they just keep on saying that I have to be patient but nothing is changing after holding on for more then 45min with the custemor care it is realy getting fustrated and still they want me to rate their service. And they do admid that the payments are reflecting on their system but my line is still suspended. </p>
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Moenieb.
Telkom Social Media Team.
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Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
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We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
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Please note that we have escalated your query to the Collection team to resolve ASAP, case number:***4 Regards Sikelelwa Telkom Social Media Team.Best regards,
Good day
Please note that we have escalated your query to the Collection team to resolve ASAP, case number:***4 Regards Sikelelwa Telkom Social Media Team.Best regards,
I am still desapointed it is already a new month and a new paymentt on my account has been made once again after multiple calls I just have to hear that I have to be patient , no one wants to provide me with a upper level contact detail or head offices so that I can talk directly to the relevent people , I do feel sorry for the call operators that should keep on making ecusses on the higher levels behalf This can not go onlike this it is realy fustrating to now that are paying for no service
I am still desapointed it is already a new month and a new paymentt on my account has been made once again after multiple calls I just have to hear that I have to be patient , no one wants to provide me with a upper level contact detail or head offices so that I can talk directly to the relevent people , I do feel sorry for the call operators that should keep on making ecusses on the higher levels behalf This can not go onlike this it is realy fustrating to now that are paying for no service
Today is day 19 I have already talking to 90 different people on customer care including managers and no change in my suspension the following manager ********** and he promised that my phone will unsespended but still no change . Ive beginning them because im flying tomorrow and still they keep promise me the same promise everyday. And now the collection department is not working on weekends but ive been calling from 5h30 in the morning everyday. Nobody is giving me any services but ive been paying my accounts up to date ???? I really need answers and service not ref numbers and promises thats not kept. Where to from here ???
Today is day 19 I have already talking to 90 different people on customer care including managers and no change in my suspension the following manager ********** and he promised that my phone will unsespended but still no change . Ive beginning them because im flying tomorrow and still they keep promise me the same promise everyday. And now the collection department is not working on weekends but ive been calling from 5h30 in the morning everyday. Nobody is giving me any services but ive been paying my accounts up to date ???? I really need answers and service not ref numbers and promises thats not kept. Where to from here ???