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Sarika S

1 reviews | Active since Jul 2011

29 Sept 2021, 17:20

LINE SUSPENDED TWICE! PAYMENT DATE NOT REACHED! ACCOUNT NOT IN ARREARS!

My contract has been suspended twice this month. My payment due date is the 30th. I still have contract minutes and contract data available on the account but cannot use it due to the account being suspended. My account is not in arrears. No proper feedback can be provided by the call centre as to why i am being suspended when my account payment date has not been reached, the account is not in arrears and I still have data and minutes available. I was told to wait till my payment date for the debit order to go out then my line can be un-suspended. This is rather frustrating now being the 2nd time in 1 month that my line gets suspended yet my payment is not yet due. This is rather unprofessional of Telkom and really does not make any logical sense!!! REGRET CHANGING SERVICE PROVIDER TO TELKOM!!!

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