Line suspended to for me to feel the pain

My line was suspended, *** On 21/07/15 in the morning. I made a payment of the amount due R1051.50 at 09:23am the same day, receipt number *** and was advised that by tomorrow latest my line will be functional. As of today, line still suspended, went back to telkom and l was told by the same lady that l must wait until 48hours withiut service so that l can feel the pain for late payment. Really!!!