Line suspended since 24 April

Now, I am quite fed up with Telkom Mobilr. I was late with my Bill in March. The balance got carried forward to April. The balance got settled in full on 24 april 2015. Since then my line is still suspended. I have escalated and escalated to managers who have said that they awaiting on back office or collections to have this done and they will send an email to them to unsuspend the line. It is not 11-05-2015 and my damn line is still suspended!!! someone has ****** my telkom sim and is now using it as I can see this on the telkom application on my tablet. I get 1GB there is 150MB left. I called in to report the sim lost in the requisite time and they couldnt block it neither can I do a sim swap because the system linked to the sim itself shows that my line is still suspended! You hyave by your omission and poor customer services allowed for my sim to be **********ly used by someone else with you ****ty systems. I will not be liable for the bill to that device. Differnet advisors telling me different things and some of them having an attitude. What type of people are employed in back office that cannot do their **** on time! I am considering reporting you to ICASA.