JH
Joe H

1 reviews | Active since Aug 2011

05 Jan 2016, 23:20

Line Suspended. Not reactivated after payment.

Dear Telkom.<br> <br> My line got suspended because you stopped debiting me as you said my debit orders were failing.<br> I am not sure why this happened, but i will go get my debit orders setup again soon.<br> <br> After I made payment, I was told that activation can take 48 hours.<br> I cant wait 48 hours as I work from home and need my internet and my phone line.<br> I then phones 10210. They said, no worries. just email us proof and we will activate if for you ASAP.<br> <br> I emaield it to [Email Removed] but somone obviously is not in the working mood yet. the year is too fresh i think.<br> <br> I thought my line was activated, tried to make a call, got the following message <br> \your account has been suspended

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Replies (1)
Telkom
Telkom's reply06 Jan 2016, 05:14
Official
Hello syncnova,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM183890.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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