Line Suspended NO service

I phoned Telkom on 14 July to simply move my land line from my current address to my new address but only at the end of the month (30July) when I move out of my old residence into the new residence.<br> <br> When I arrived home after work on 14 July I had no land line or internet.<br> I phoned Telkom and they told me the account has been suspended? No one could give me a reason as to why this line is suspended as my account is paid up to date. And a move of the line should not affect this.<br> I asked Telkom to reconnect and they said they will do that and gave me a reference number for the call.<br> <br> This morning the line was still not connected, I phoned Telkom again, and was redirected 6 times to different departments. The last department told me the problem was with my internet service provider. I phoned them and they told me this is a lie. <br> The problem is with Telkom. I phoned Telkom again, Spoke to a lady and she said she will mail the reconnection department to reconnect my account.I gave them my cell number and email address, they promised to reconnect me asap. As of yet still no reply from Telkom or the reconnection department. This is the worst service I have ever had. Actually No service.