Line suspended for no reason

I received a text message on the morning of 15/08/2017 informing me that my line has been suspended and that I should contact 8.ta, which I did. The agent I spoke to took extremely long to assist me and when she finally came back to me she had checked the wrong number (not the one I had clearly given her). Upon checking the correct number she informed me that my line was suspended but she did not know why. She checked to see if payment was received and low and behold, indeed it was. So no reason could be given for the suspension. She indicated that the suspension will be lifted but that it will take 72 WORKING HOURS! for their incompetence.