LINE SUSPENDED FOR A YEAR ALREADY

MY CELLPHONE LINE HAS BEEN SUSPENDED 12 MONTHS AGO ALREADY. ACCOUNT HAS BEEN PAID UP SINCE THE FEBRUARY 2015, YET I DON'T SEEM TO GET ANY SERVICE FROM TELKOM MOBILE. THE DEBIT ORDER STILL GOES THROUGH EVERY MONTH, YET STILL NOT ACTIVATED. PLEASE HELP!! I HAVE PHONED MANY TIMES AND ALSO ASKED TO SPEAK TO A MANAGER AND GETS PUT ON HOLD FOR AT LEAST 15 MINUTES AFTER WHICH I PUT THE PHONE DOWN. REQUESTED THE CALL CENTRE TO ASK A MANAGER TO PHONE ME BACK. YET NO RESPONSE.