Line suspended even after payment made + request to cancel debit order payment

<p>My line was suspended due to account in arrears by 1 month. Telkom sent through 8 debit order requests within a space of 5 days as the debit order was supposed to go throug on the 15 December but I only managed to have funds in my account by the 20 December. I paid almost R 2000 in returned debit order fees due to debit orders being sent to my bank account daily from the 15 december on wards. Money was subsequently deducted from my account on the 20 december and my account is no longer in arrears but the line is still suspended and I am paying for something that I cannot use when trying to follow up I am given an excuse that they are waiting for collection for the amount to reflect before my line is activated again but how does telkom deduct money and 2 weeks later still claim that the amount is not reflecting? This is unacceptable business practice and telkom should apprtion my bill for the next month as I am not using the service despite being charged for a month in advance. your assistance will be greatly appreciated as I use the line or my business. The number in question is ********** . I also want to cancel my payment method from a debit order to a manual payment as I can no longer pay over R 2000 for returned debit order fees.</p>