BJ
Bradley J

1 reviews | Active since Nov 2012

21 Sept 2015, 14:09

Line suspended even after I went in and Paid

On wednesday 16/09/2015 I realised my Telkom Line was down, then I got a message from Telkom after the fact that they suspended it to go and pay immediately, now dealing with Telkom I was told that only when the Credit reaches R1500 they start to penalise. I went out of my way to go in to the Greenstone store and pay all overdue amounts (In this case a measly R150) and was promised my line would be unsespended in 24-48 hours, it has been five days now! I am trying to run a business and i cannot. This better be restored immediately as I am losing my patience. To top it off I logged a fault online with ***, the person who dealt with that call needs to learn to do his job! He told me he would speak to them but if I do get a chance that i must ask them to unsespend my account. Please do yourself a favour and go and listen to the recording, he also did not resolve anything besides work on my nerves BUT closed the call!!!!! I am disgusted in the level of service i have received from Telkom over the past couple months and I am going to close my account with them.

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Replies (1)
Telkom
Telkom's reply21 Sept 2015, 14:58
Official
Hello bradvj24,

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to our Technical team.

Your reference number is SM147704

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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