Line suspended due to no bill recieved

I would like to make a complaint about a business line that has been suspended and not reconnected its has been 40hrs now. The payment was made when I received a sms from telkom telling me that payment is due. As I haven't received a bill from them since December. I have asked numerous times to have my bill mailed to me with no success Till now I had to guess what I need to pay. <br> <br> After a days worth of phoning them every hour from the time they cut me off and every time had a promise of 1 hour. now its been 2 days working days with business loss and they still haven't reconnected my lines. instead if you phone in they answer the phone and put it down on the desk so you can hear them laugh and chat to each other keeping you online luckily I heard the lady's voice as se answered Alida but she just laughed with her co workers.