Line suspended and after payment no reactivation

My contract was suspended and i made an arrangement to pay the amount 24/7/15. The morning of 24/7/15 my account is debited for R898.00. My installment is R469.00 per month. I went into the Telkom store who then emailed the payment through to call center. I was informed within 2 hrs my line would be activated. This never happened. I have emailed Kgothatso Mabusela at the call center asking to have my line activated and he has given me attitude and telling me i can go to a store to prove my debit order went off,he eventually apologised and promised to have the line activated yesterday. I asked him to keep me updated. When i didnt hear from him, i emailed again, he then informs me the person who he handed the case to is in a meeting, later the afternoon the accounts system is not working. This morning i email again to ask for feedback, i get no response. I want my line activated asap and i want confirmation that another debit order will not be going off on the 1 August 2015