Line Suspended After Collections Have Debited

Telkom debited my account a day earlier than usual and as a result the debit order had bounced this was on 2015-11-26. On 2015-12-02 I get an SMS to inform me that my account was debited by the telkom Collections Department for the full debit order amount of R854.00 the whole time my line remaining active. On 2015-12-07 I received an sms stating that the account was in arrears however, if it had been paid then ignore, so I did given that the my account was debited [REF Num:TELK***F151202NA].<br> <br> I received an SMS this afternoon stating that my line has been suspended (also my wife's as both numbers are linked to one account), even though the account was debited. I had tried to phone the Accounts/Billing department to see what was going on and they were 'unable to assist me' and conveniently they did not have a direct number I can contact the collections department on to have this resolved. Given that both me and my wife use the same account and cannot contact each other it is important that this gets sorted out.<br> <br> I am just confuse and cannot understand why my line was cut off especially considering that the collections department debited my account.<br>