DS
Damian S

1 reviews | Active since Sept 2015

01 Sept 2015, 14:41

LINE SUSPENDED

You have go to be kidding me Telkom! My line is suspended because I get the incorrect bill and there is R90 missing REALLY? I called the center and they said I could pay it and call back for the suspension to be lifted. I did an eft this morning and call the center back only to be told I have to wait 48h and I can't send proof of payment to speed things up because the agent on the phone says in 48h they will then ask for proof of payment. WHAT THE HELL IS THIS. I can use proof of payment only after 48h? This is such B.S.<br> <br> I could have sent the proof of payment in 5 minutes and everyone could have gone on with their day but no I have to deal with people who cannot do their jobs. I cannot wait 48h as I do work over then Internet WHAT DO I DO NOW? Can someone do something?

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Replies (1)
Telkom
Telkom's reply01 Sept 2015, 14:54
Official
Hello Staticrip ,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM141239

Kind Regards
Zulfah
Telkom Social Media Team

Best regards,