Line suspended

<p>Im complaining on behalf of my friends parents. The debit order bounced on 13 may 2016 on 31 may 2016 their line got disconnected. After very difficulties we were able yo pay the account and proof of payment were emailed through. I explained that they are old and they live on a farm and that it is very important for them to have a phone. Unfortunately there is no cellphone coverage on the farm as well. Apparently everything at Telkom is now automated and even if the line has been paid no one can activate it it will done itself after 48 hours!! They cannot be without a phone this long!! Please please please..can someone look into this!!</p>