Line Suspended

I have been having issues with Telkom since September regarding my Telkom mobile account. After a few months of calling back and forth, I was under the impression the account is up to date and all is well. In December I changed my debit order date from the 1st to the 15th of every month, as my salary date changed. Needless to say, this was never done and n was debited on 1st January. I called the callcenter once again and made arrangements to change my debit order date to the 15th and made a manual payment on 15 Jan. I receive an invoice for R 3744 ( I don't agree ). On 10/02/16 i received an sms to say my line will be suspended if payment of R2096 is not received if payment is received. I called and queried, was told my account will be debited on the 15th and received an sms stating the same. Today is the 15th, my account has not been debited and my line is suspended now? Please rectify your error asap. I need my phone!!! I am at a stage where I want to contact the ombudsman due to failure of service. I have really tried from my side to sort things out with Telkom to no avail. This will be my last attempt with sort this matter with Telkom directly.