Line suspended

I signed up with MWEB about 3 months ago, on the 7th of December my internet stopped working and i decided to call MWEB, they told me there was nothing wrong their side and that it must be at Telkoms end, so i called Telkom, only to hear that without my request or knowledge, my line was suspended and moved into the wholesale holding pool, which is only used if you move your line between ISP's.<br> <br> I never requested this to be done, however i went forward with it because my plan was to eventually move my line over to MWEB anyway, it has now been 5 weeks since my line was suspended, i have called Telkom numerous times to get this resolved, only to speak to *********** people who have no idea what is going on. Finally i speak to someone who can actually tell me what to do. they inform me i have to email the wholesale department in order to have my line reactivated, i did that last week thursday, someone is yet to call me or have my line activated.<br> <br> Now Telkom sends me a bill for R206 for the line which i have not even used in almost the last month and a half, i refuse to pay this until i have actually used my line for a full month